The cancellation charges outlined above are liquidated damages and not a penalty. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. The customer service line is open daily from 7 AM to 11 PM EST. All costs incurred in obtaining such documentation must be paid by you. ; Retrieve your Room & Airfare by filling out the information below: Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. Each resort has its own unique address, and you can find the address for a specific resort in the text above. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. Please ask us for codeshare details at the time of booking. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Hotel prices are based on 2 adults, aged 18years+,sharing a room. The response: "You have to call us and we'll transfer your call". To assist data collection call our Reservations Team on 08000-223030. Is Adventures by Disney Australia Worth It? Box 39-CB-13005, Cable Beach, Mailing Address: P.O. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. Please note that forms must be completed and returned to us within 5 days of booking. As a member you will earn points & benefits that will make your experience on resort truly unique. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). Click the Sandals & Beaches Resorts (subscription) you want to review. notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. The following local country information and contact details are accurate as at the date of publication. Unavoidable and Extraordinary Circumstances. Secure Flight is intended to address the security and efficiency of airline watch list checking. Earn points, be recognized, get a free week and repeat! If you cannot resolve the issue through customer service, try contacting their corporate headquarters. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. Residents of the US and its territories only. 4.2 INSURANCE PREMIUMS ARE NON-REFUNDABLE. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. Canceling this early will get you a full refund. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. Unfortunately, you can't cancel your Sandals reservation online. This is the version of our website addressed to speakers of English in the United States. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. 1. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. Hotline hours are 7 AM 11 PM EST, seven days a week. Full details will be provided locally. Call back and talk to someone else or just ask for a supervisor. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. This includes any disappointment, distress, inconvenience or effect on any other arrangements. This is the version of our website addressed to speakers of English in the United States. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. To cancel an existing reservation, press 6. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. We are reliant upon information received from the hotels and the details provided by them. If you book arrangements other than a package holiday (e.g. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. B. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. Find out how much Sandals vacations cost from The Vacationeer. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. I canceled a reservation last year and the money was back on my card within 2 days. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. Some countries require that your passport have a minimum number of months before expiry. Local tours and services may be affected by the weather. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). How Much Does it Cost to Go to Universal Studios? Please note fees and exclusions apply. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. Many cities and hotels change and develop constantly. Click the box below to request a free, no-obligation quote from the Disney Travel experts. The deposit amount will be 175 per person. To make a payment on an existing reservation, press 2. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. Beaches. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. By calling their customer representatives, try contacting their corporate headquarters 2 adults, aged,... All pending payments for Airfare, Travel Insurance, Room and vacation Extras:.! The United States Resorts: https: //www.sandals.com/contact/ fight for their rights have earned DoNotPay accolades from the hotels the! 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