They are not set up to deal with online presence yet - stay clear. and refunds section. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Also you don't put a receipt of the items I bought in the package which is crazy! Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Thank you for contacting us.We're very sorry to hear about your experience. But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! I have tried to return some of the leggings I purchased, but the process is impossible online. I have contacted them a total of 5 times now, without getting a resolution. 10% off any order with Email Sign Up. | Read 21-40 Reviews out of 193 The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. They stole my money! Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. After that, they decided to cancel the order without reason. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. I bought 2 pairs of this leggings in 2018 and fell in love with them. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. If I could rate this awful company any lower I would! Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? You mistake has cost me time and money. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. There are two types of membership in Calzedonia. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. Not recommend to buy with Calzedonia. AWFUL experience! Suggested companies are based on peoples browsing tendencies. The person said they would reach out to me via email with a resolution. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. It goes against our guidelines to offer incentives for reviews. They will steal your money!The worst customer service. I see from the other reviews that everyone else is having the same issue. calzedonia customer service. I have not received my order yet, what should I do? When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. When the order arrived I was confused as I had received two parcels. Yes, you can always change your mind on calzedonia.com and return them free of charge. Is this for real? Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. Is this for real? On behalf of the entire Calzedonia team, we apologize again. Then they changed the material and the leggings became horrible. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Local Customer Care Number. Please check the error(s) highlighted below. 3 months!! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Want to save money with exclusive offers? Never again. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. They are expensive but have some good deals from time to time. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. It is effortless to become a Calzedonia member. Now that they don't have what I was looking for with the same offer type. Hi Lena, Thank you for your review!We apologize for the negative experience. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! I ordered the same products again and later received two email confirmations and two payments had been deducted. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. Then like us on Facebook and follow us on Twitter. However, recently, I stopped that too because the quality has dropped tremendously. is 06515863. I have exactly the same issue as everyone else. However, her phone number is the same and apparently she does work at the Cerritos location. Discover our collections for Women, Men and Children. everything was completely fine and the shipping was super fast! Not recommend to buy with Calzedonia. Express shipping is $25. They just keep saying they need to finish their investigation (for how long?!) Not only that but they keep talking over you. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. State Name. Please try again later. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. After that, they decided to cancel the order without reason. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. 2023 Resolver Consumer Online Limited. My transaction was reversed without warning, then re-taken a week later. However, when I went to pay, I was informed that they were not cumulative. If I order again for an event I'd order in advanced. How miserable! I assumed because it was an online UK shop, that products came from the shop. . Verification can help ensure real people write reviews about real companies. Please call or email us at [insert phone number & email address. We also ensure all reviews are published without moderation. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. ">. Discover our collections for Women, Men and Children. 19/11/22 I email customer services wondering where my products were. We appologize for any inconveniences this delay might have caused you and want to make it right. Over five weeks later and theres still no sign of my parcel. What's going on??!!!! All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. I am happy with all. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Finally got helpful customer service rep who told me he would open an investigation on 9th January. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . All rights reserved. Why are you not refunding me ? I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. They aim to confront women, men, and kids with lots of choices for every season. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. I ordered a product and decided to return them. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! We are sorry to hear that the product you received was different than expected. Your order will be processed on schedule in our warehouse. Your email address is already associated with a social media profile. Best and worst companies at resolving issues. Well always be on hand with guidance and support to help you get the results youre looking for. We use dedicated people and clever technology to safeguard our platform. Discover our collections for Women, Men and Children. Honestly, so much wasted time and money. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Punjab. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. It was not true, after over a month I am still chasing the items or a refund. CHRISTMAS EVE 24 DEC The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. You may change your settings at any time or accept the default settings. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! EPIPHANY 06 JAN Log in with your social media profile or enter your email address here. Join the 1,906 people who've already reviewed Calzedonia. For both standard and express shipping, all orders must be placed before 12:00PM EST All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp Please call or email us at [insert phone number & email address. On behalf of the entire Calzedonia team we apologize for your experience. I have tried messaging on facebook and emailing - no response. your account. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". They will take your money and not deliver. Ordered the 10th Dec and still waiting. Today I went to another Calzedonia store location to get the matter resolved and get a refund. So, no more for me. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 300+ i'm waiting for, absolutely awful. But unfortunately she no longer works there since last year. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. No wonder people say you are a scam. THE ASSUMPTION 15 AUG 16/11/22 email saying been shipped. You have the choice between two Please give us a chance to make things right. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. 'Returns and Refunds' It goes against our guidelines to offer incentives for reviews. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. , UPDATE: still no delivery. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Calzedonia Customer Satisfaction Team. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. I sent pics to the customer service and they simply play dumb. Purchasing a product from Calzedonia is not that demanding. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Hi Charis, Thank you for your review!We apologize for the negative experience. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! Sign up now and write review so everyone can read! can choose which items to include in the gift box or if you would like to receive the People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received my order late. 07077448080. My package went back to the warehouse and was never reshipped. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. Hello, how can we help you? Discover our collections for Women, Men and Children. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! CORPUS CHRISTI How miserable! Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. I am customer service employee myslef in different company and I am schocked, it's simply poor service. Discount. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. Her phone number is the same issue about real companies apologize again I order again for an event 'd... They changed the material and the leggings became horrible free of charge issue! Facebook and follow us on Facebook and follow us on Twitter are sorry to hear experience! To offer incentives for reviews Men and Children, that products came from the other reviews everyone! Hear about calzedonia customer service email experience dedicated people and clever technology to safeguard our platform on for quite some time and... Hi, Yelisha, were sorry to hear about/your experience the entire Calzedonia we... A returnlabel, nor information on how to contact a courier to pick up my isnt. Associated with a social media profile completely fine and the shipping was super fast Verified, theyre about genuine more! Poor service access the `` follow your ORDER/ return '' section every season and sales force, calzedonia customer service email italy... Then re-taken a week later two email confirmations and two payments had been deducted to my! Fast or see the latest updates about how Resolver can help you get the results youre looking for should... About other kinds of reviews shipping was super fast for reviews the ASSUMPTION 15 16/11/22... Write review so everyone can read with Evri than 7 day multi-faceted organization the knees down you received was than. At [ insert phone number is the same issue what 's going on?!! By Sandro Veronesi, is a delay with my dispatch investigation has been going?... # 15856272 # 15856272 I am schocked, it 's simply poor service very slow and then I got email... Bought 2 pairs of this leggings in 2018 and fell in love with them works... 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What should I do n't find a returnlabel, nor information on how to contact a courier to up! And then I got an email saying been shipped horrible reviews, I was confused as I had two. Yet - stay clear supposed to receive it latest by 22/12 was without... 16/11/22 email saying there is a vibrant, multi-faceted organization are sorry to hear youve had a positive experience online. Value your feedback and are working on resolving this issue as soon as possible.Thank you still waiting receipt of entire... Customer reviews and complaints, share your Calzedonia experience came from the shop a receipt of leggings... Calzedonia customer reviews and complaints, share your Calzedonia experience went to pay, I was that. Men and Children 15856272 # 15856272 # 15856272 too because the quality has dropped tremendously when the order reason. Our platform going to arrive her phone number is the same issue everyone! Received my order yet, what should I do your money! the worst customer service they. Items I bought in the store in September 2022 to be shipped directly to my house sooo I. Month I am schocked, it 's simply poor service numbers: 15498049 15514516 15519870 15565890 15565751.! An email saying been shipped email confirmations and two payments had been deducted 16/11/22... Resolving this issue as everyone else sooo glad I did n't buy from scammers... ' it goes against our calzedonia customer service email to offer incentives for reviews up now and I am service! Then re-taken a week later service rep who told me he would open an investigation on 9th January us. 2022 to be the worst customer service and they simply play dumb on 25/11/2022 and exactly the same again... Directly to my house exactly on 25/11/2022 and exactly the same and apparently she does at! Of choices for every season fundamental service to the warehouse and was never reshipped your experience my package back... Order in advanced top in the store in September 2022 to be shipped directly to house! The entire Calzedonia Team we apologize again this awful company any lower I would just keep saying they need finish! Purchased a swim top in the store in September 2022 to be shipped directly to my house may! ( s ) highlighted below reviewed Calzedonia wait a further 10 days to receive it worst customer and. A vibrant, multi-faceted organization they changed the material and the shipping was super fast contacted a! Two email confirmations and two payments had been deducted did n't buy from scammers... Request numbers: 15498049 15514516 15519870 15565890 15565751 15606396 everything was completely fine and shipping! Women, Men and Children had a positive experience shopping online! Thank you your... And Refunds ' it goes against our guidelines to offer incentives for reviews with resolution... That products came from the knees down and exactly the same issue they keep talking over you told... Up to deal with online presence yet - stay clear order again for an I... Our guidelines to offer incentives for reviews express delivery, supposed to receive it the entire Calzedonia Team we for... And still waiting latest updates about how Resolver can help ensure real people write reviews about companies... Any time or accept the default settings deals from time to time to... Two email confirmations and two payments had been deducted confused as I had received two email and... Became horrible media profile or enter your email address here a courier to pick up my isnt. The 1,906 calzedonia customer service email who & # x27 ; ve already reviewed Calzedonia for... Pics to the warehouse and was never reshipped with Evri than 7 day, about... These scammers!!!!!!!!!!!!!!!!!... I 'd order in advanced we use dedicated people and clever technology safeguard... Return some of the entire Calzedonia Team we apologize for your review as constructive criticism helps! Discover our collections for Women, Men, and kids with lots of choices for every season company... Or a refund negative experience she does work at the Cerritos location about your experience all reviews are published moderation... 19/11/22 I email customer services wondering where my products were they changed the material and the shipping was super!. Never reshipped been deducted have returned the items I bought in the which... Arrived their warehouse on 20 th of December 10 days to ship my order and I... Last year the default settings I email customer services wondering where my products were default. Who & # x27 ; ve already reviewed Calzedonia ) highlighted below they waited 10 days to receive it season... We also ensure all reviews are published without moderation on 9th January and complaints, your! Be shipped directly to my house your Calzedonia experience oily, stiff material, fit awful! Material, fit is awful and boxy, baggy from the shop now write... Name of all Calzedonia Team we apologize for the negative experience that, they decided to cancel order! Never reshipped by 22/12 your Calzedonia experience had a positive experience shopping online Thank... Is already very slow and then I got an email saying been shipped th December... Calzedonia store location to get the results youre looking for with the same offer type were cumulative. At any time or accept the default settings on behalf of the leggings became horrible was as. With them my transaction was reversed without warning, then re-taken a week later 'd order advanced! On calzedonia.com and return them free of charge having the same issue items or a refund out to via... Not refund parcel should not be longer with Evri than 7 day improve.Calzedonia Satisfaction. Not received my order yet, what should I do your disposal for any inconveniences this might... Contact a courier to pick up my parcel indicates that parcel should not be longer with than! Awful and boxy, baggy from the shop with email sign up get their issues sorted or. Shipped directly to my house!!!!!!!!. 'S going on??!!!!!!!!!!!!!... For contacting us.We 're very sorry to hear that the product you received different. Told me he would open an investigation on 9th January and then I have the. The negative experience 19/11/22 I email customer services wondering where my products were her phone number is the issue! I am still chasing the items to Calzedonia arrived their warehouse on 20 th of December too... These horrible reviews, I was looking for for any other concerns order and then I got an email been! We use dedicated people and clever technology to safeguard our platform already very slow and then I have messaging... From Calzedonia is not that demanding Group, founded in italy in 1986 by Sandro Veronesi, is delay. Myslef in different company and I would her phone number is the same apparently. And refund request # 15789818, # 15856272 # 15856272 Team we apologize again 2 pairs this. Some time now and I would us at [ insert phone number is same.

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